We are happy to replace any pieces that were damaged during shipping. Please contact us as soon as possible (within 7 days) of receiving your item for an exchange. In this case we will be responsible for any shipping costs. 
It's ok to change your mind. If you are unhappy with your purchase but it is not damaged please contact us within 7 days of receiving your item and we can arrange a return or exchange. In that case you are responsible for the shipping cost. 
NB: Due to Health and Hygiene regulations, we are unable to give exchange or refund on earrings. 

Sale Items:
Sorry we do not offer refunds or online store credits for sale items under any circumstance except for where the item was defective upon receiving it.